Organico Global, a fast-growing consumer goods company, is looking for dynamic and customer-oriented individuals to join our team as Customer Service Representatives. In this role, you will act as a direct link between the company and its valued customers — providing assistance, resolving inquiries, and ensuring a smooth and positive experience throughout their journey with us.
Organico Global is a purpose-driven consumer goods company focused on quality, sustainability, and customer satisfaction. We offer a supportive work environment, professional growth opportunities, and a chance to be part of a brand that's creating impact in people’s lives.
Responsibilities
- Maintain effective communication with customers via phone calls, text messages, and other channels.
- Respond to inquiries efficiently and provide accurate information, solutions, or alternatives.
- Ensure high levels of professionalism, patience, and empathy in all customer interactions.
- Document and update customer records and communication details accurately.
- Coordinate with other departments (Sales, Logistics, Warehouse) to resolve customer concerns.
Escalate complex or unresolved issues to the appropriate personnel or supervisor.
- Contribute to improving overall customer service processes by sharing insights and feedback.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Required Qualifications
- Minimum educational qualification: HSC or currently pursuing Bachelor’s degree.
- Strong verbal and written communication skills in Bangla (English is a plus).
- Ability to multitask, prioritize work, and perform efficiently under pressure.
- Positive attitude with a passion for helping others.
- Quick learner, adaptable to new technology, tools, and procedures.
- Basic knowledge of customer support tools is an advantage.
Experience using CRM software (preferred) and basic reporting tools.
- Strong computer skills (MS Office, Email, Internet browsing, Typing).
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Salary & Benefits:
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Monthly Salary: BDT 9,000
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Performance Bonus: Based on individual and team performance
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Festival Bonus: After confirmation period
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Snacks and tea (provided per shift)
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Government holidays as per company policy
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Opportunity for career growth in a professional environment
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Mentorship and training in customer service and CRM tools
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Networking opportunities within the consumer goods industry
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About Us
Organico Global is a fast-growing consumer goods company committed to offering natural, sustainable, and high-quality products. With a focus on innovation, customer satisfaction, and ethical sourcing, Organico aims to promote healthier lifestyles through everyday essentials that people trust.
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
