Company Overview:
Organico Consumer Goods is a pioneering Direct-to-Consumer (D2C) brand in Bangladesh, dedicated to providing 100% natural and chemical-free products. We offer a range of FMCG items, including organic food, wellness products, and essential household goods under our trusted brands like Organico, Nutrikye, and Fresmore. Our mission is to make healthy living accessible to everyone by delivering high-quality, farm-fresh, and natural products. At Organico, we believe in innovation, customer satisfaction, and empowering our team members to grow professionally.
Position Overview:
The Telesales Manager will be responsible for leading and scaling Organico’s telesales operations. This role requires a strategic thinker with strong leadership skills and a passion for sales excellence. The manager will oversee telesales executives, develop performance-driven strategies, and ensure seamless communication with customers to boost sales conversions, customer retention, and overall revenue growth.
This is a high-impact role for a motivated professional who thrives in a fast-paced FMCG environment and wants to contribute directly to the success of a mission-driven brand.
Responsibilities
- Develop, implement, and manage telesales strategies to achieve company sales targets.
- Lead, mentor, and motivate a team of telesales executives to maximize productivity and performance.
- Train team members in effective sales techniques, product knowledge, and customer handling.
- Achieve monthly and quarterly sales targets.
- Build and maintain strong customer relationships through proactive communication and follow-ups.
- Monitor daily telesales activities, ensuring calls, leads, and conversions are on track.
- Analyze sales reports and customer feedback to identify trends, opportunities, and improvements.
- Collaborate with marketing and operations teams to support promotional campaigns and product launches.
- Ensure telesales processes align with company policies and customer satisfaction standards.
Must Have
- Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
- Proven experience (3–5 years) in telesales, with at least 2 years in a managerial or supervisory role.
- Strong leadership, coaching, and team management skills.
- Excellent communication, negotiation, and problem-solving abilities.
- Ability to work with sales CRM tools, reports, and performance dashboards.
- Strong problem-solving abilities and a customer-first attitude.
- Target-driven mindset with a proven track record of meeting or exceeding sales goals.
- Experience in FMCG or consumer goods industry preferred.
Nice to have
- Friendly, energetic, and persuasive communication style.
- Ability to work both independently and collaboratively in a team environment.
- Analytical mindset to track performance metrics and improve sales strategies.
- Knowledge of CRM tools.
What's great in the job?
- Competitive salary with performance-based incentives.
- Professional growth and career advancement opportunities.
- Friendly and supportive work environment.
- Exposure to a fast-growing D2C brand and the organic FMCG industry.
- Training and development programs to enhance sales and product knowledge.
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Salary, Compensation & Other Benefits
Salary: Tk. 12000 - 15000 (Monthly)
Salary Review: Half Yearly (Based On Performance)
Bonus: As Per Company Policy
Performance Bonus: Yearly
Profit Sharing
Time: 09:00 AM to 7:00 PM
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
